General Enquiries

• How old do I have to be to purchase an electronic cigarette?

  As of 20th May 2017, you must be over the age of 18 to purchase electronic cigarette products within the UK. We have therefore implemented an age verification process using Experian to verify every customer's age. But don't worry, it's not a credit check and it won't affect your credit score - w...

• What is your returns procedure?

  Due to continued concerns about the coronavirus, we have extended our return period from 14 days to 60 days. We require all products to be returned to us before we can process a return. Please email us at hello@vapeshop.co.uk to request a return. We strongly recommend that you use a tracked/sig...

• What payment methods do you accept?

  We accept most major debit and credit cards. We do not accept American Express.